The pulse of the industry.
Brief notes on major AI and sales-tech news, generated as it lands — what changed, and why it matters for the right tail.
Microsoft Dynamics 365 Ships an Agent That Decides When Your CRM Sends the Next Touch
Microsoft's July 15 Customer Insights update puts a Journey Creation Agent and Outreach Optimization Agent into public preview inside Dynamics 365 Sales, automating send-timing and follow-up sequencing for reps.
Read the noteGPT-5.6 Just Became the Default Model in the Software Every Rep Already Has Open
GPT-5.6 became the preferred model in Microsoft 365 Copilot on July 9, the same week OpenAI shipped ChatGPT Work with CRM integration — putting frontier AI by default in the tools sellers already use, not as a differentiator.
Read the noteMeta's Cheapest-Ever Frontier API Just Lowered the Cost of Every Sales AI Tool Built on Top of One
Meta's Muse Spark 1.1 API undercuts every frontier model on price and swaps in as a drop-in replacement for existing agents — changing the margin, not the pitch, behind every sales AI vendor selling agentic capability.
Read the noteClaude Cowork's Own Usage Data: Sales and Revenue Ops Are Only 4% of Sessions
Anthropic's usage breakdown of 1.2 million Claude Cowork sessions shows sales and revenue operations account for just 4% of activity — business process work and content creation dominate instead.
Read the noteOpenAI's GPT-Live Talks and Listens at Once. Vertical Voice Agents Are Already Booking Revenue on the Same Idea.
OpenAI's full-duplex GPT-Live handles interruptions and backchanneling like a real conversation — the same real-time voice capability a16z-backed Prosper AI and xAI's Voice Agent Builder are already selling into live sales and admin calls.
Read the noteAlberta Scanned 466 Million Lines of Code in 20 Hours. The Old Way Took 6.5 Years.
The Government of Alberta used Claude Code and roughly 50 parallel agents to scan its entire software estate for vulnerabilities in about 20 hours — then rebuilt a 25-year-old subsidy portal in four to five days.
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